A NSW Government website


Videos to help maintain and protect your home

A series of short instructional and educational videos are now available to help social housing residents keep their homes safe and well maintained. Home maintenance is an important responsibility for social housing residents and maintenance requests should be made as quickly as possible.

Making a maintenance request is simple. You can call our maintenance line at any time, day or night, or lodge a request via eRepair. Find out more.

Planned maintenance

Understand what planned maintenance is, learn about property assessments, and how planned maintenance programs are developed.

Preventing plumbing problems

Learn about what causes sewer and pipe blockages, how to reduce plumbing problems, and your responsibilities related to plumbing and reporting sewer issues.


Learn what asbestos is, what to do if you suspect your home has asbestos, and how to respond if your home has asbestos and it starts to show signs of wear or damage.

Property alterations

Learn the difference between minor and major alterations and the process you need to follow if you’d like to make alterations to your home.

Smoke alarms

Learn about smoke alarms, the annual smoke alarm inspection, and how to prevent triggering a smoke alarm. Understand resident obligations to not damage or tamper with smoke alarms, how to report faults and what to do if there is smoke or fire.

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Fire safety in your home

Learn about the ways you can prevent fires from happening in your home. Learn how to develop an escape plan and what to do in the event of a fire.

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Fire safety in your building

Learn about the importance of fire exits, fire doors and fire sprinklers, and what to do if there is a fire in your home or building.

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