There are things you can do to help us maintain and protect your home.
Remember, the sooner you report a fault, the sooner it can be fixed.
You can call our maintenance line at any time, day or night, on 1800 422 322 and press 1. For less urgent repairs, lodge a request on eRepair.
Watch the videos below to find out more about your responsibilities and how to look after your home. Topics include:
- Mould
- Asbestos
- Smoke alarms
- Fire safety in your home
- Fire safety in your building
- Property alterations
- Planned maintenance
- Preventing plumbing problems
Mould
Wet or hot and muggy weather can lead to mould in your home.
The effects of mould can be serious. Learn more on how to keep your home mould free.
Asbestos
Worried about asbestos at your property?
You may have noticed increased community awareness about asbestos. Depending on the age of your home, asbestos may be present in the building materials.
For tips on living safely with asbestos, read our Asbestos and your home factsheet (PDF, 140 KB) or watch the video below.
Learn what asbestos is, what to do if you suspect your home has asbestos, and how to respond if your home has asbestos and it starts to show signs of wear or damage.
Fire
How can you protect yourself, your loved ones and your property?
Smoke alarms
What are your smoke alarms for? What is the annual smoke alarm inspection? What should you do if you accidently trigger your alarm?
Watch the video in your language
Fire safety in your home
Prevent fires, develop an escape plan and find out what to do if a fire breaks out.
Prevent fires, develop an escape plan and find out what to do if a fire breaks out.
Watch the video in your language
Fire safety in your building
Learn what to do if there is a fire in your building.
Watch the video in your language
Property alterations
If you’d like to make changes – big or small – to your home, this video is for you. Find out about the sorts of changes you can make, when to inform us, and the kind of process you can expect.
Planned maintenance
What is planned maintenance and why is it necessary? What is a property assessment and how can you prepare for one?
Preventing plumbing problems
Plumbing problems aren’t fun. Learn about ways to stop issues before they arise and what to do if they do.