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Improve the regulatory and assurance framework

Regulator perception survey and results

The survey is designed to track views, and help inform key aspects of the department’s work.

We are committed to continual monitoring of the department's performance as a regulator of local water utilities and continual improvement of our processes.

Since June 2021, the department has regularly undertaken a 6-monthly survey of the local water utility sector to understand stakeholders’ views about how we regulate, support and work in partnership with local water utilities and to identify where we can improve.

The survey is designed to help track views about the department and informs key aspects of the department’s work, including that of the Town Water Risk Reduction Program and the Water Utilities Branch. The department repeats the survey at six monthly intervals to track progress.

A summary of the survey results can be downloaded below:

Thanks to those who participate in our surveys.