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Smart Places

Smart Places Customer Charter

The Department of Planning, Industry and Environment has drafted a Smart Places Customer Charter to guide the creation and management of smart places across NSW.

Under the charter, the NSW Government and its agencies will make sure data is collected, managed and stored securely to protect privacy.

To meet your expectations of smart places, we have co-designed the draft charter with First Nations peoples, community members and representatives from all levels of government, industry groups, property developers and technology vendors.

The principles of the draft charter will help smart places connect with the Country where they are located, make communities more sustainable and resilient, and produce benefits for people. We aim to:

  1. Co-create smart solutions with those who live in, work in, or visit a place
  2. Respect the local character of a place
  3. Advance digital inclusivity
  4. Keep customer information safe at all times
  5. Create an open and fair environment
  6. Deliver benefits which last.

The department publicly exhibited the draft Smart Places Customer Charter (PDF, 8390.32 KB) and the (draft Smart Places Data Protection Policy PDF, 365.4 KB) from 22 June to 20 July 2021. We will consider all feedback we received during this time as we prepare the final versions of the charter and the policy , which we plan to publish in late 2021.

We will encourage those involved in creating and managing smart places to sign up to the final version of the charter and to follow its principles, demonstrating that they understand and agree to meet customer expectations.


View the webinar that includes a panel discussion by local government and industry representatives.

Draft principles for the creation and management of Smart Places

The draft Smart Places Customer Charter includes six principles to guide the creation and management of smart places.

Frequently asked questions

Find answers to commonly asked questions.