This website is provided and maintained by the NSW Department of Planning, Housing and Infrastructure. This privacy statement sets out the department's practices relating to the privacy of your personal information. The department's privacy practices are regulated by the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP ACT), the department's Privacy Management Plan (PMP), and the department’s data breach policy.
The department will only collect personal information for a lawful purpose which directly relates to our primary function as a NSW Government agency and for obtaining feedback about our services. The department will not collect any more information than is necessary for it to fulfil these functions.
The department will not disclose your personal information to anyone without your consent, unless legally required to do so.
Anyone engaged to collect, store or use personal information for the department will be required to comply with the PPIP Act and the department’s Privacy Management Plan.
Service NSW provides services to some customers of the department on our behalf including the National Parks and Wildlife Service and Crown land. This Privacy Statement along with the Privacy Management Plan applies whether services are provided directly by the department or by Service NSW. For more information about Service NSW, visit Home | Service NSW.
Please note that the department does not have any responsibility for the privacy policies or practices of third party sites linked to this website.
Mandatory notification of data breach scheme – public notification register
The department complies with the mandatory notification of data breach scheme, which came into effect on 28 November 2023. Our procedures and practices for complying with our obligations under the scheme are set out in our data breach policy and privacy management plan.
Where a breach of privacy has occurred, and the matter has been assessed as likely to cause serious harm to any individual, the department must notify any affected individuals (an “eligible data breach”). Where notification is not possible or practical, a public notice must be published and publicised by the department. Any such public notices will also be listed on our website here.
There are currently no public notices of eligible data breaches by the department.
Information collected from online forms and services
When you submit a form on this website (such as via Feedback or Contact us), or provide information as part of using an online service, we collect information from this activity. This information may include personal and organisational details such as your full name, phone number, business name and ACN details, email address and street address. This information allows us to properly look into an issue you raise, or to respond to your feedback.
Clicking on the 'submit' button on the form acts as your consent for the Department to collect the information you have provided. Before you submit this information we will take reasonable steps to inform you of:
- where applicable, any law that requires the particular information to be collected
- which fields are mandatory and which are optional.
Online registration for mySOP Engage
When you register for and use mySOP while logged in, we will collect your personal information, including:
- Email Address
- First Name
- Last Name
- Year of Birth
- Any other personal information included in your registration form or collected while you use mySOP, including any events or activities you are following using mySOP.
Any personal information collected through the online registration process for mySOP, and any content you upload to mySOP, will be used by Sydney Olympic Park Authority solely for the purpose of providing you with, and improving delivery of, information about upcoming events in Sydney Olympic Park. We will not provide any personal information collected to third parties unless required by law.
There is no legal requirement for you to provide the department with your personal information when you register for a login for mySOP; but failing to provide the personal information may mean that you will not be able to register to upload any content, follow any activities and posts of interest to you, or receive notifications of upcoming events.
If you upload content, we will publish your username as well as the content you upload. Do not include any personal information in your content that you do not want published.
For more information about privacy at the Department, please contact:
Information Access & Privacy Unit
Locked Bag 5022 Parramatta NSW 2124
Phone: 02 9860 1440