To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.
If you have compliments, complaints, or general feedback, use the 'Your Feedback' widget on the right hand side of the screen. You feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.
Complaints are handled in accordance with the External Service-Related Complaints Policy (PDF 65.0 KB).
Postal Address: Department of Planning, Industry and Environment, Locked Bag 5022, Parramatta NSW 2124
Street Address: 4 Parramatta Square, 12 Darcy Street, Parramatta NSW 2150
Address for service of legal documents during Covid19 Pandemic
Due to current working conditions, service on the Department for litigation matters is only accepted electronically.
Please send any legal documents for service for litigation via email.
Conduct money for subpoenas will be accepted by electronic transfer. Electronic transfer details will be provided upon request.
If you are required to serve a hard copy of legal proceedings, please send it to:
Level 6, 66 Harrington St
The Rocks 2000
|Aboriginal Housing Office||(02) 8836 9444|
|Energy||13 77 88|
|Environment Protection Authority||131 555 (02) 9995 5555 from outside NSW|
|Industry||(02) 9338 6600|
|Department of Planning||1300 305 695 for enquiries related to BASIX or Planning Portal. For all other enquiries please use the webform.|
|Environment, Energy and Science||1300 361 967|
|Office of Local Government||(02) 4428 4100|