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Contact us

To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.

If you have compliments, complaints, or general feedback, use the 'Your Feedback' widget on the right hand side of the screen. You feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.

Complaints are handled in accordance with the External Service-Related Complaints Policy PDF, 64.98 KB.

Postal Address:

Department of Planning, Industry and Environment
Locked Bag 5022
Parramatta NSW 2124

Street Address:

4 Parramatta Square
12 Darcy Street
Parramatta NSW 2150

Address for service of legal documents during Covid19 Pandemic

Due to current working conditions, service on the Department for litigation matters is only accepted electronically.

Please send any legal documents for service for litigation via email.

Conduct money for subpoenas will be accepted by electronic transfer. Electronic transfer details will be provided upon request.

If you are required to serve a hard copy of legal proceedings, please send it to:

Legal Services
level 4, 231 Elizabeth Street

Aboriginal Housing Office (02) 8836 9444
Energy 13 77 88
Environment Protection Authority 131 555 (02) 9995 5555 from outside NSW
Industry (02) 9338 6600
Planning 1300 420 596
Environment, Energy and Science 1300 361 967
Office of Local Government (02) 4428 4100