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Contact us

General feedback and complaints

To maintain and improve the quality of the services we provide, we are committed to addressing feedback and resolving complaints fairly and thoroughly.

If you have compliments, complaints, or general feedback, use the 'Your Feedback' widget on the right-hand side of the screen. Your feedback will be sent to the right team to action. We will acknowledge your feedback within three working days with more details.

Complaints are handled in accordance with the External Service-Related Complaints Policy (PDF, 64.98 KB).

Media enquiries

For all media enquiries and information for journalists, contact media@dpie.nsw.gov.au.

Reporting serious wrongdoing

The Department of Planning and Environment has zero tolerance for fraud, corruption and other forms of serious wrongdoing.

If you suspect serious wrongdoing has been committed by an employee or other persons working for the department, we encourage you to make a report.

Note that you can report anonymously.

Media media@dpie.nsw.gov.au
Aboriginal Housing Office (02) 8836 9444
Environment Protection Authority 131 555 or (02) 9995 5555 from outside NSW
Planning 1300 420 596
Environment and Heritage 1300 361 967
Office of Local Government (02) 4428 4100

Address details

Postal address

Street address

Department of Planning and Environment
Locked Bag 5022
Parramatta NSW 2124

4 Parramatta Square
12 Darcy Street
Parramatta NSW 2150

Service of legal documents during COVID-19

Due to current working conditions, service on the Department for litigation matters is only accepted electronically.

Please send any legal documents for service for litigation to legalservices@planning.nsw.gov.au.

Conduct money for subpoenas will be accepted by electronic transfer. Electronic transfer details will be provided upon request.

If you are required to serve a hard copy of legal proceedings, please send it to:

Legal Services
Department of Planning and Environment
Level 4, 231 Elizabeth Street
Sydney NSW 2000