The allocation of washing machines has been reached and there are no more machines available for this round.
Applications for washing machines that have already been submitted will continue to be reviewed. Due to high interest, this may take up to 10 business days.
Please note that we are anticipating extended wait times for deliveries.
To find out more, including when we will be opening a new round of the washing machine exchange program, please subscribe to email updates from the water group.
If you have any queries about your washing machine order, please call The Good Guys on 1300 225 564.
About the program
The NSW Government’s Washing Machine Exchange Program is subsidising eligible low-income households to upgrade their inefficient top-loading washing machine to a water and energy efficient front-loading model – saving water and easing the cost of living.
This NSW Government initiative targets water savings at the household level, a priority of the NSW Water Strategy. By upgrading, your household can expect to save up to $250 (incl. GST) per year on water, energy and detergent costs with water savings anticipated to be around 20 kilolitres of water per year.
Round one of the program launched on 1 July 2025 and has now closed as all washing machines have been allocated for this round. Subsequent rounds will likely take place, sign up to our newsletter to stay updated.
To be eligible for the program you must:
- be a resident of NSW
- be more than 18 years old
- hold a valid Pensioner Concession Card, Health Care Card* or Low Income Card from Centrelink or Department of Veteran Affairs
- have an existing top-loading washing machine to exchange.
You must meet all the eligibility requirements listed above to participate in the program.
* A Commonwealth Seniors Health Card is not sufficient for this offer
Important information
Delivery and install
The Good Guys will deliver and install your washing machine with delivery costs included in the purchase cost. Delivery is a mandatory part of the program. The Good Guys will remove your old machine for recycling when they deliver your new machine.
Terms and conditions
- The program is administered by the NSW Department of Climate Change, Energy, the Environment and Water.
- Subsidised front loading washing machines are available for purchase by eligible participants from The Good Guys.
- You must be able to pay for your washing machine at the time of placing your order.
- Although the program is administered by the department, after your application for the program is approved you will be purchasing a washing machine directly from The Good Guys. Accordingly, The Good Guys (and not the department) is solely responsible for the supply, delivery and installation of the washing machine, and dealing with any issues you may have in relation to the washing machine, including maintenance and repair issues.
- The program permits you to apply for one replacement washing machine per household.
- You are not eligible if you participated in the Washing Machine Replacement Trial in 2022.
- Eligibility criteria may be changed by the department at any time.
Installation and removal
- The Good Guys will contact you to book your delivery.
- You must have a street address and accessible driveway for delivery and removal.
- You must be available to accept and sign for delivery of the replacement washing machine.
- You must make available and allow collection of your existing machine at the time that is agreed with The Good Guys. This will be at the same time as your new machine is delivered.
- Existing machines will be removed by The Good Guys for recycling. You will not be paid for your existing washing machine.