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Our priority is to maintain our properties to a standard that ensures safety, belonging and privacy for the people who call them home.

We are always innovating to upgrade and improve the standard of our housing, to help meet the evolving needs of our tenants.

We know that maintenance and repair issues can impact people’s comfort, safety and wellbeing. That's why we’re focused on the quality, timely and fair delivery of maintenance services.

New one-stop response centre for social housing tenants

A new one-stop response centre for social housing tenants will be available in 2024.

The response centre is designed to ensure a better experience and better outcomes for our tenants. It provides a central location for tenants to gain better visibility of their maintenance requests from start to finish.

All requests will be carefully assessed and prioritised by skilled operators, to avoid unnecessary delays. This will include an improved process for home modifications to assist tenants with disability or impairment.

Tenants will also be able to track the status of their maintenance requests from lodgement through to completion.

Opportunities to learn more about these changes will be provided in the coming months. For now, tenants should continue to follow this advice on:

New maintenance contract

A new maintenance contract will be awarded in early 2024.

The new contract represents the key partnerships we’ll use to deliver quality and timely maintenance and repair services for 95,000 of the state’s social homes.

Find out more about our new maintenance contract.