A NSW Government website

Maintenance

How to lodge a maintenance request

Residents can call us on 1800 422 322. This is the fastest way to lodge a request or complaint.

This phone line is open 24 hours/day, 7 days/week, 365 days/year.

For all maintenance requests

Please call 1800 422 322 and press 1.

Requests can also be lodged through the NSW Government's eRepair portal.

To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard.

For all resident enquiries and complaints

Please call 1800 422 322 and press 2.

If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub.

Safely delivering repairs and maintenance to your home

Keeping our properties in good condition helps you stay safe in your home.

Our tradespeople and inspectors will need to visit your home to carry out repairs, maintenance and upgrades. They also conduct property inspections and check your smoke alarms are working.

Find out the answers to some frequently asked questions about repairs and inspections at your home.

New one-stop response centre for social housing tenants

A new one-stop response centre for social housing tenants will be available in 2024.

The response centre is designed to ensure a better experience and better outcomes for you. It provides a central location for you to gain better visibility of your maintenance requests from start to finish.

It will be delivered as part of our new maintenance contract.

Opportunities to learn more about these changes will be provided in the coming months.

How you can maintain and protect your home

There are things you can do to help us look after your home.

Watch our quick videos for advice on asbestos, fire safety, property alterations, planned maintenance and how to prevent plumbing problems. We also provide tips on how to keep your home mould free.

Find out more about how you can maintain and protect your home.