A NSW Government website


How to lodge a maintenance request

Residents can call us on 1800 422 322. This is the fastest way to lodge a request or complaint.

This phone line is open 24 hours/day, 7 days/week, 365 days/year.

For all maintenance requests

Please call 1800 422 322 and press 1.

Requests can also be lodged through the NSW Government's eRepair portal.

To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard.

For all resident enquiries and complaints

Please call 1800 422 322 and press 2.

If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub.