A NSW Government website

Maintenance

How to lodge a maintenance request

Residents can call the Maintenance Hub on 1800 422 322. This is the fastest way to lodge a request or complaint.

This Maintenance Hub is open 24 hours/day, 7 days/week, 365 days/year.

For all maintenance requests

Please call the Maintenance Hub on 1800 422 322

Requests can also be lodged through the NSW Government's eRepair portal.

Your feedback will help us improve our service. Please call the Maintenance Hub to submit feedback about your maintenance experience.

For all resident enquiries and complaints

Please call 1800 422 322

If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub.

Safely delivering repairs and maintenance to your home

Keeping our properties in good condition helps you stay safe in your home.

Our tradespeople and staff will need to visit your home to carry out repairs, maintenance and upgrades. They also conduct property inspections and check your smoke alarms are working.

Find out the answers to some frequently asked questions about repairs and inspections at your home.

How you can maintain and protect your home

There are things you can do to help us look after your home.

Watch our quick videos for advice on asbestos, fire safety, property alterations, planned maintenance and how to prevent plumbing problems. We also provide tips on how to keep your home mould free.

Find out more about how you can maintain and protect your home.