Repairs and maintenance to your home

You can request non-urgent repairs online with MyHousing Repairs, available through the MyHousing app.

You can also request or follow up on repairs by calling the Maintenance Hub on 1800 422 322.

Both services are available 24 hours a day, 7 days a week.

• a gas leak
• an electrical fault that may cause injury
• leaking water or sewer pipe/s
• a blocked or broken toilet
• a broken window
• non-functioning or unsecure door, lock or window
• a serious roof leak that causes substantial damage to furniture, carpets or other fittings
• an appliance or fixture (such as a tap) that is not working and is wasting a substantial volume of water.

If you have this type of issue at your home, it's your responsibility to act immediately by calling the Maintenance Hub on 1800 422 322.

Yes. Another household member, carer or support person can lodge a maintenance request on your behalf.

Any member of the public, including private owners of adjoining properties, can report public housing maintenance issues.

It is non-urgent work required within a property, such as painting the entire home, replacing floor coverings, or upgrading a kitchen or bathroom.

These types of jobs are scheduled and packaged into programs of work. It can take up to 12 months to complete non-urgent work.

Our lift technicians attend to urgent matters as quickly as possible – within 30 minutes to 2 hours.

You should report any faults with a lift straight away by calling the phone number displayed on the panel inside the lift carriage. Alternatively, please call the Maintenance Hub on 1800 422 322.

The safety of our residents is our priority. An area of particular importance is fire safety across our high-rise and multi-unit buildings. The fire safety measures we have in place for the properties include:

• Fire hose reels and hydrants
• Early alert systems
• Sprinklers
• Fire indicator panels
• Smoke alarms
• Annual inspections to ensure building components and equipment are functional and operational.

Yes. It’s important that you allow contractors and inspectors into your home to complete repairs and upgrade works, assess your property’s condition and test your smoke alarms. That way, we can ensure your home is well maintained and safe to live in.

You are required to provide access to your home for these activities in accordance with the Residential Tenancies Act 2010.

We will always work with you to agree a mutually convenient time to visit your home. However, in some instances if you do not provide access to your home following a number of reasonable attempts by a contractor or inspector, Homes NSW may be permitted to arrange access using a locksmith, or they may apply to the NSW Civil and Administrative Tribunal for an order permitting access under the Residential Tenancies Act 2010.

Visit the Department of Communities and Justice maintenance website for more information about home maintenance, modifications and repairs.

Call 1800 422 322 for maintenance and tenancy services.